Take Off Personal Surftraining
Conrad Bitter

Calle Afe 12

35500 Arrecife

Lanzarote - Las Palmas - España

Contact:

Register and Fiscal Identification

 Conrad Bitter, with identification number Y4924781-N and fiscal residence as specified above, is the owner of the website www.takeoffsurftraining.com, registered in the general register of tourism RGE / 382393 / 2022 with the registration number 1301858 / 2022. Acces to the webpage is available via Internet. For requests, complaints and questions, Take Off Personal Surftraining provides contact through the e-mail adress specified above or the contact-form.

Legal Disclaimer

Conrad Bitter holds the intellectual property rights for this webpage, including design, navigation structure, databases, and elements used in its content, or is sufficiantly authorized to use them. That includes the right of reproduction, distribucion, transformation and public communication as well as the right to exploit the mentioned contents in any way.

In Compliance with European Law GDPR/LOPD we inform our customers how we collect, process, and store personal Data shared with us by our customers who access our website www.takeoffsurftraining.com and/or share personal data otherwise with us and for which purposes this data is used by us or shared with our partners and service providers.

Responsible authority within the meaning of data protection laws, in particular the General Data Protection Regulation (GDPR): Conrad Bitter.

User/Customer Rights

You may request to:

1. Receive confirmation as to whether or not personal information concerning you is being processed and access your stored personal information, together with supplementary information.
2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.
3. Request rectification of your personal information that is in our control.
4. Request erasure of your personal information.
5. Object to the processing of personal information by us.
6. Request to restrict processing of your personal information by us.
7. Lodge a complaint with a supervisory authority.
   

However, please note that these rights are not absolute and may be subject to our own legitimate interests and regulatory requirements. 

If you wish to exercise any of the above rights or receive more information, please contact our Data Protection Officer (“DPO”) Conrad Bitter via e-mail to take.office@takeoffsurftraining.com or sending a letter, using the address provided above. In both cases you need to identify yourself with a legal document and e will contact by phone or e-mail to confirm that it was you who sent the request, before we transmit or delete any data.

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable opportunity. Under applicable regulations, we will keep records containing client personal data, communications and anything else as required by applicable laws and regulations.

We may rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion.

When you use the Site, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

We encourage our Users to carefully read the Privacy Policy and use it to make informed decisions.

What information do we collect?

We collect two types of data and information from Users.

The first type of information is unidentified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time, etc.) in order to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g. pages viewed, online browsing, clicks, actions, etc.).

The second type of information, Personal Information, which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:

• Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g. MAC address and UUID) and other information which relates to your activity through the Site.
• Participant Form: When you book lessons with us you will be asked to provide us certain details such as: full name; email and physical address, and other information. 
• You find further detailed information below

How do we receive information about you?

We receive your Personal Information from various sources:

• When you voluntarily provide us with your personal details when you book lessons with us;
• When you use or access our Site in connection with your use of our services;
• From third-party providers, services and public registers (for example, traffic analytics, vendors, allied surf-schools).
• foto and video footage shot during your lesson by Take Off Personal Surftraining/Conrad Bitter
  or by a third party on behalf of Take Off Personal Surftraining/Conrad Bitter
  

How is the information used? With whom do we share the information?

We may use the information for the following:

• Communicating with you
• Planning your lesson
• Billing
• To communicate with you and to keep you informed about our latest updates and services; 
• we may use photo and video content for video-analysis and publishing. please read the details in "Photos and Video - Footage" below.
• For statistical and analytical purposes, intended to improve the Site.

In addition to the purposes listed in this Privacy Policy, we may share Personal Information with our trusted third-party providers, who may be located in different jurisdictions across the world, for any of the following purposes:

• Hosting and operating our Site;
• Publishing and sharing footage
• Insurance for outdoor and aquatic activities
• Providing you with our services;
• VAT Return/Tax declaration
• Storing and processing such information on our behalf; 
• Evaluating the success and adjustment of our advertising campaigns
• Performing research, technical diagnostics or analytics;
  

We may also disclose information if we have good reason to believe that disclosure of such information is helpful or reasonably necessary to:

(I) comply with any applicable law, regulation, legal process or governmental request; (II) enforce our policies (including our Agreement), including investigations of potential violations thereof; (III) investigate, detect, prevent or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (IV) to establish or exercise our rights to defend against legal claims; (V) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (VI) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.

Payment Data

We are PCI-compliant: We do not store, process and/or transmit cardholder data.

Our customers dispatch all cardholder data securely to Stripe, our payment processor, via an iframe.

Our company's servers receive an opaque token object, from which the original cardholder data cannot be derived. Read the stripe privacy policy here: https://stripe.com/privacy

If you chose to do a Bank Transfer to pay your reservation, in the case of a refund being necessary we may collect your IBAN, via E-mail. Whats-app-Message or Telephone.

We don´t store that data specifically, but your message containing the data will remain in our communication systems (e-mail server, whats-app) until you request to delete it.

According to the directive 2019/1153 of the European Union, our bank (BBVA) is required to store the transfer data for min. 5 years, and to keep it accessible for the account holder. We may share relevant data only if there is a legal obligation for us to do so, for example on request of tax authorities.

The Participant Form

It is mandatory for all Participants in Take Off Personal Surftraining's activities to fill a Data Form and to sign a Waiver and Liability disclaimer. We collect signature and data using Adobe Acrobat Sign. The Form is stored in the Adobe cloud connected with our Adobe account for as long the account exists. Conrad Bitter is the only person with access to that account. Both, customer and Take Off Personal Surftraining, receive a copy of the signed document after signing via e-mail. We store the form in our “Clients”-folder digitally and a printed version is being stored together with the session-protocol of your lessons. Adobe products are compliant with GDPR . You can read the privacy policy of Adobe Acrobat Sign here.

The Participant form collects the following data:

• Full Name,
• Signature (drawn or digital)
• Date of Birth,
• Passport-/ID-Number,
• Nationality, E-mail address,
• Mobile-Number,
• Height and Weight,
• Surf Level, Skate Level, Sports practiced and the frequency they are practiced,
• Ability to Swim,
• Chronic and/or present diseases, Injuries and Ailments, Allergies,
• the full name and telephone number of a person to contact in case of accidents,

We use that data mainly to assess the participant's fitness, compare fitness and body composition with the wave- and wind-conditions, select boards and wet-suits and to be aware of possible complications throughout the lesson.

In case of an accident Name, Passport-/ or ID Number, Nationality and Telephone number may be shared with our Insurance Company.

In the unlikely case of a heavy accident where a participant requires support from the emergency services, the complete information contained in the Participant Form may be passed to the emergency services, in case the participant is not able to articulate his consent or dis-consent, or if, due to the accident, it can be assumed that the person's mental capacity and therefore his or her ability to estimate the gravity of the situation is impaired.

Our Session Protocols

As certified ISA Surf-Coach we comply with the good practice of writing and signing a Session-Protocol after each lesson. That paper is being stored for a minimum of 5 years physically in a session-report-folder. We don´t share that data with third parties, unless we are required to do so for legal reasons. We use that data planning lessons for repeaters. It contains date, time and venue of the lesson, wind- and wave-conditions, the full names, age, height and weight of each participant in the lesson, the content of the lesson, outcome and feedback for each client, possible incidents or accidents throughout the lesson, time of occurrence, symptoms, injuries and actions taken in response.

Photos and Video Footage

Participants in the Activities of Take Off Personal Training are giving their consent to be filmed and photographed throughout the Session. Main Purpose is video-analysis. The Participants, in case of minors their legal guardian, are giving their consent for Take Off Personal Surftraining to use footage containing their image, in social media, on our website, in advertisements and other forms of online- and off-line media and advertisement. We never publish names or any other personal data. Neither with, nor without reference to any footage. We share the footage individually via Drop Box with our clients. Every client can only access his own footage, unless all participants in a group have given verbally their consent to store their imagery in a common Dropbox-Folder, accessible to all group members.

Participants who don´t agree with the use of their footage by Take Off Personal Surftraining, must articulate their non-consent until the end of their lesson and their footage will be deleted or they can pay an extra fee of 10€ to get access to their photos and videos. Drop Box is GDPR compliant.

We store the footage without defined limit or minimum and we don´t guarantee the storage of your footage.

We and our trusted partners use cookies and other technologies in our related services, including when you visit our Site or access our services.

A "cookie" is a small piece of information that a website assigns to your device while you are viewing a website. Cookies are very helpful and can be used for various different purposes. These purposes include allowing you to navigate between pages efficiently, enabling automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help make sure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.

The Site uses the following types of cookies:

a) 'session cookies' , which are stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed;

b) 'persistent cookies', which are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to allow us to store your preferences for the next sign-in;

c) 'third-party cookies' , which are set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.

Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly and your online experience may be limited.

We use a tool which is based on the Snowplow Analytics technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, which pages they visit when they do so, etc. The tool does not collect any Personal Information and is only used by our Site hosting and operating service provider to improve the Site and services.

Use of script libraries (Google Web Fonts)

In order to present our contents correctly and make them graphically appealing across all browsers, we use script libraries and font libraries such as Google Web Fonts (https://www.google.com/webfonts) on this website. Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font. 

• Calling script libraries or font libraries automatically triggers a connection to the library operator. In theory, it is possible – but currently also unclear whether and, if so, for what purposes – that operators of corresponding libraries collect data.
• The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy.
  

Third-party collection of information

Our policy only addresses the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites throughout the internet, different rules may apply to their use or disclosure of the information you disclose to them. Accordingly, we encourage you to read the terms and conditions and privacy policy of each third party that you choose to disclose information to. 

This Privacy Policy does not apply to the practices of companies that we do not own or control, nor to individuals whom we do not employ or manage, including any of the third parties which we may disclose information to as set out in this Privacy Policy. 

How do we safeguard your information?

We take great care in implementing and maintaining the security of the Site and your information. we employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorized use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy. Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.

Transfer of data outside the EEA

Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Minors

We understand the importance of protecting children’s privacy, especially in an online environment. We don't provide any harmful content for minors on our Website knowingly We do not knowingly collect Personal Information from minors without prior consent or authorisation by a parent or legal guardian. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, or detects any content potentially harmful to minors, please inform us at take.office@takeoffsurftraining.com.

Updates or amendments to this Privacy Policy

We reserve the right to periodically amend or revise the Privacy Policy; material changes will be effective immediately upon the display of the revised Privacy policy. The last revision will be reflected in the "Last modified" section. Your continued use of the Platform, following the notification of such amendments on our website, constitutes your acknowledgment and consent of such amendments to the Privacy Policy and your agreement to be bound by the terms of such amendments.

How to contact us

If you have any general questions about the Site or the information we collect about you and how we use it, you can contact us at take.office@takeoffsurftraining.com

Last Modified 18. October 2024

Booking

A good Surf-Lesson starts already during the booking process. Therefore we don't offer click-and-buy-reservations.

At Take Off the Coach is not only teaching at the beach, but also caring for reservations. We assess you about everything that a novice surfer cannot know and even some seasoned surfers forget when they plan their Surftrip to Lanzarote.

There are several ways to contact us:

• call (if you can´t get through, we will call you back as soon as possible)
• send a WhatsApp message or
• send a request for a certain number of days and participants via Prices & Booking or
• send an e-mail or use the contact form.
  

After we have communicated...

• you receive a reservation-proposal with available slots during your vacation.
• The reservation-proposal is not a reservation and does not guarantee your participation! I can only guarantee participation after receiving the deposit and a participant form for all participants in your reservation!
• you can choose your slots and confirm you reservation by paying a deposit of 25% and filling the Participant Form.
• The reservtion-proposal expires if I didn't receive deposit and participant form  by 9 p.m. canarian-time the day before your (first) surf session.
• I recommend completing the participant form and deposit promptly after receiving your reservation proposal to avoid your place being reserved by someone else. If you change your plans, you will receive your deposit back if you cancel at least 48 hours before the start of your course. (see "Cancellation Policy")
• keep in mind that we are relying on the weather. Not every day of your stay will be a perfect day for surfing. For the best conditions possible, it is recommended to be flexible and to not pack the vacation agenda 100% full with surfing
• clients with confirmed reservation receive an update about the forecast 3 days in advance of their lessons.
• You can pay cash on site or online, using the Stripe-payment link sent to you during the confirmation process of your reservation.
• In case you use bank transfer, please make sure that the money arrives in time, as we require complete payment for participation in our classes.

Payments

• Customers can pay via Stripe by Credit Card, Carte Bankaire, Link, Google Pay, Apple Pay, Klarna, iDeal, Bancontact, giropay, P24 and EPS.
• While the deposit can only be paid electronically, you can pay the remaining amount cash on site or via Stripe
• Completing the payment before the session is required for participation.

The 25% Deposit

• the deposit is meant to prevent no-shows.
• In case you booked multiple lessons the deposit refers to 25% of each single session.
• For example, if you booked 4 lessons, even though the deposit paid equals one entire lesson, it does not mean that one Session is payed entirely while the 3 remaining lessons are still due to 100%. In fact it means you have deposited 25% of each lesson's value as security that you will show up. For each lesson the 75% remaining have to be paid until lesson-start for participation.

General Requirements for Participation

• Age limits for group and private lessons as specified in Prices & Book
• Ability to swim at least 15 meters
• Filled and signed Participant Form and Waiver/Risk Assumption Agreement.
• If you can´t sign the Particpant Form online, please provide following Information of each participant included in your reservation: Full Name, ID-/Passport Number, Date of Birth, Height and Weight, Allergies/Chronical Ailments, a contact person we may inform in case of accidents and general information about your Sports-Life and Surf-/Skate Experience in a simple message via e-mail or Whatsapp. The instructor provides a printed version of the Risk Assumption Agreement for you to sign physically before the session.
• Not providing Participant Data until 3 hours before the session, or not signing the Risk Assumption is understood as cancellation from the customer side.
• complete payment before the lessons starts is required.
  

Lesson Duration Group Lessons

• The duration of the Group Lessons is depending on the number of participants between 2 and 3 hours.
• Only 1 Participant: the lesson will be replaced by a Private Lesson of 2 hours.
• Only two participants: the duration is 2,5 hours.
• 3 to 4 participants: the duration is 3 hours.
• The price remains unaffected by the change in any case.
• this applies only to the "Group Lesson" format. Other durations are specified in "Prices & Booking".

A special case is the 3 and 5 day Surf packages, or Surf combined with Skate:

• You cannot cancel separate days when you have booked a package. But depending on availability you can move separate classes. In order not to lose a day, we recommend communicating your desire to change the date as soon as possible, given that we do not have indefinite places.
• To cancel the entire package, a deadline of 48 hours before the first class applies to receive a full refund.

All other cases:

• There is a cancellation deadline of 48 hours before the class you wish to cancel to receive a full refund.
• In all cases, if you cancel less than 48 hours before the class, the deposit will not be returned.

Cancellations by Take Off Personal Surftraining:

• In case of dangerous wave and weather conditions, the lessons can be re-scheduled or it will be adapted into a mix of surf-skate, dry-surf-training and paddle-training at an alternative venue in Puerto del Carmen. If you prefer to cancel the lesson the policies above are applying.
• If I have to cancel the lesson for any other reason, you will get a 100% refund.

Flight cancellations, illness etc:

• Unfortunately, I cannot grant exceptions in these cases.
• If you have any complications, please contact me as soon as possible. If I can fill your spot at short notice, I am willing to refund your deposit, even if the cancellation deadline has already passed.

Last Modified 14. November 2024

Complaint forms are available before and after the lessons at the meeting point, and on request (phone, whatsapp) from 10:00 to 16:00 at the address specified on top of the page and at the bottom. - Las hojas de reclamación están disponible antes y después de la clase en el punto de encuentro, o previa solicitud (whatsapp, teléfono) en el horario de 10:00 hasta 16:00 en la dirección espicificada en el principio de la página. - Beschwerdeformulare sind beim Coach vor und nach der Session erhältlich, oder nach Absprache zwischen 10:00 und 16:00 Uhr, an der im Impressum angegebenen Adresse.